Shipping policy

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Shipping Policy

Last updated: 03/31/2026

We ship worldwide.

Order Processing

  • Orders are processed within 1–3 business days (excluding weekends/holidays).
  • Custom or made-to-order items may take longer (notified at checkout).

Shipping Times & Costs

  • Shipping rates are calculated at checkout based on weight, destination, and carrier.
  • Estimated delivery:
    • Domestic (US): 3–7 business days.
    • International: 10–30 business days (customs delays possible).
  • Free shipping may apply on orders over $50 in eligible regions (shown at checkout).

Tracking

  • Tracking numbers are sent via email once your order ships.
  • Check your spam folder if you don't receive it.

Important Notes

  • Delivery times are estimates only – delays can occur due to carriers, weather, customs, or high-volume periods.
  • We are not responsible for lost packages after delivery confirmation or customs fees/taxes for international orders.
  • If your package is lost or damaged in transit, contact us with your tracking number – we will assist with claims.

For questions about your shipment, email contact@nexorahaus.com.