Refund policy
Refund & Returns Policy – Nexora Haus
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Refund & Returns Policy
Last updated: 03/31/2026
We want you to be happy with your purchase. If you're not satisfied, we're here to help.
Returns and Refunds
- You may return items within 30 days of delivery for a full refund or exchange.
- The item must be unused, in original condition, and with all tags/packaging intact.
- To start a return, contact us at contact@nexorahaus.com with your order number.
Refund Process
- Refunds are issued to the original payment method.
- We process refunds within 5–10 business days after receiving and inspecting the returned item.
- Original shipping fees are non-refundable unless the return is due to our error (wrong/defective item).
- Return shipping costs are your responsibility (except in cases of error on our part).
- Items must be returned to the adress: 911 E ATLANTIC BLVD STE 101, POMPANO BEACH, FL 33060
Exceptions (Non-Refundable Items)
- Personalized, custom-made, or perishable products.
- Digital downloads, gift cards, or software.
- Final sale items (clearly marked as such).
Defective or Wrong Items
If you receive a damaged, defective, or incorrect item, contact us immediately. We will cover return shipping and provide a replacement or full refund.
We reserve the right to refuse returns that do not meet these conditions.